Last updated: 24th August 2020
Protecting your private information is our priority. This Statement of Privacy applies to CountryWide Debt Relief, LLC and www.cwdebtrelief.com collectively, the “Company”, and any Company affiliate or subsidiary online interface that links to this Policy, (each, a “Site,” and collectively, the “Sites”). This Policy describes how the Company collects and uses the personal information you provide. This Site is directed to individuals in the United States. If you are located elsewhere, please close the Site. Under no circumstances are residents of the European Union permitted to visit the Site and share their personal information.
Agreement to this Policy
Collection and Use of Personal Information
In order to better provide you with products and services offered on our Site, we collect the following personal information from you.
- Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
- The types of personal information we collect and share depend on the product or service you have with us. This information can include: • Social Security number and credit card or other debt • Account Balances and transaction history • Income and employment information
- All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons CountryWide Debt Relief chooses to share; and whether you can limit this sharing.
- Send you requested product or service information
- Respond to customer service requests
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
Information Obtained from Third Parties
We purchase marketing data about our customers from third parties and combine it with the personally identifiable information customers provide us, to offer advertising and products in which we think our customers will be interested. We do not disclose this information to any third parties other than agents or service providers working on our behalf. Those agents or service providers are obligated to use this information only for the purpose for which we provided it to them.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties without first providing you notice and choice. We may provide your personal information to agents or service providers acting on our behalf for limited purposes.
We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at firstname.lastname@example.org
Correcting and Updating Your Personal Information
Upon request we will provide you with information about whether we hold any of your personal information. If you wish to request access, or deletion of your personal information please contact us at email@example.com. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from those of CountryWide Debt Relief. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Tracking User Behavior
Company may keep track of the websites and pages our users visit within CountryWide Debt Relief, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within CountryWide Debt Relief to customers whose behavior indicates that they are interested in a particular subject area.
California Do Not Track Disclosures
How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?
We currently do not respond to DNT signals in browsers because we do not track individual users across the web.
May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit www.cwdebtrelief.com?
Notice to California Residents
California consumers have the right to know what information we have collected about them, where it is sourced from, what it is being used for, whether it is being disclosed or sold, and to whom it is being disclosed or sold. With certain exceptions, California consumers may request the deletion of personal information, opt out of the sale of personal information, and access the personal information in a “readily useable format” that enables its transfer to third parties without hindrance.[FH2]
Notice to Vermont Residents
In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.
Notice to Nevada Residents
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by following the directions set forth above. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.
Notice to Users Outside of the United States
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Company. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CountryWide Debt Relief website.
The Company website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CountryWide Debt Relief pages, or register with CountryWide Debt Relief site or services, a cookie helps CountryWide Debt Relief to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as addresses, shipping addresses, and so on. When you return to the same CountryWide Debt Relief website, the information you previously provided can be retrieved, so you can easily use the CountryWide Debt Relief features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the US Financial Relief services or websites you visit.
We may display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
CountryWide Debt Relief secures your personal information from unauthorized access, use, or disclosure. CountryWide Debt Relief uses the following methods for this purpose:
- Secure Sockets Layer (SSL) protocol.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can contact us at email@example.com.
Children Under Eighteen
CountryWide Debt Relief does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from the Company or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by sending an email to firstname.lastname@example.org, with Unsubscribe in the subject line.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Notification of Privacy Statement Changes
The Company welcomes your questions or comments regarding this Statement of Privacy. If you believe that the Company has not adhered to this Statement, please contact us at:
CountryWide Debt Relief, LLC.
1504 Brookhollow Drive, Unit 117
Santa Ana, CA - 92705
Email Address: email@example.com
Telephone number: (800) 594-3362
Call Monitoring: Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes.